Privacy Policy

General information

This Privacy Policy explains how ARTNUEVO collects and processes personal data when you visit our website, place an order, request a quotation for a customised product, subscribe to our communications, or contact us. It also explains why we use your data, the legal bases for processing, how long we retain it, and the rights available to you. We process personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), Spain’s Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and other applicable legislation.

1. Who is responsible for your data

The data controller responsible for processing your personal data is:

• Trading Name: ARTNUEVO
• Legal Business Name: Taras Fleysher
• Tax Identification Number (NIF): ——————————
• Business Address: Urbanizacion les mallaes, 391
• Email: info@artnuevo.com
• Telephone: +34 680 54 26 92
• Website: artnuevo.com

For any questions or requests relating to your personal data, you may contact us using the email address above.

2. What personal data we process

Depending on how you interact with ARTNUEVO, we may process the following categories of personal data:

Identification and contact details: name, surname, email address, telephone number, and postal address.
Order and billing information: products purchased, order number and date, delivery and billing addresses, order value, information required for invoicing, and purchase-related issues.
Payment information: information necessary to process and confirm payments. Full bank card details are processed, where applicable, by the relevant payment provider and are not stored directly by ARTNUEVO unless expressly stated otherwise.
Custom product information: details you provide when requesting a quotation or commissioning a product, such as dimensions, preferences, instructions, reference images, and product specifications.
Communications: the contents of messages you send us by email, contact forms, or other channels made available by ARTNUEVO.
Technical and browsing data: IP address, technical identifiers, browser and device information, and information about your interaction with the website, where necessary and permitted by applicable law.

Data collected through non-essential cookies or similar technologies will be processed only in accordance with the applicable consent requirements and legislation. Further information is available in our Cookie Policy.
We do not request special-category personal data to process purchases. Please do not send us sensitive information that is not necessary to handle your request.

3. Why we use your data and our legal bases

Processing orders and purchases. We use your data to process orders, confirm purchases, manage payments, prepare products, arrange delivery, handle returns, and manage legal guarantees.

Legal basis: performance of a contract or steps taken at your request before entering into a contract, under Article 6(1)(b) GDPR. Handling enquiries and quotations. We process information you provide to answer questions, prepare quotations, and manage requests relating to customised products.
Legal basis: steps taken at your request before entering into a contract or performance of a contract, as applicable. Meeting legal obligations. We may process the information necessary to comply with tax, accounting, commercial, and other legal requirements.
Legal basis: compliance with a legal obligation under Article 6(1)(c) GDPR. Sending marketing communications. If you subscribe to our newsletter or give your consent, we may send you news, product information, and marketing communications through the authorised channels.
Legal basis: your consent under Article 6(1)(a) GDPR. Where permitted by law, we may also send existing customers information about our own similar products, always providing a simple and free way to object or unsubscribe. Maintaining security and preventing fraud. We may process the information strictly necessary to protect the store, detect fraudulent transactions, and prevent misuse.
Legal basis: our legitimate interest under Article 6(1)(f) GDPR, where that interest does not override your rights and freedoms. Website analytics and advertising measurement. If we use analytics or advertising tools that require consent, we will process the relevant data only after obtaining that consent.
Legal basis: your consent under Article 6(1)(a) GDPR, where required.

We do not use your data for solely automated decision-making that produces legal effects concerning you or similarly significantly affects you, unless you are informed in advance and a valid legal basis exists.

4. How long we retain your data

We retain personal data for as long as necessary to fulfil the purpose for which it was collected and, afterwards, for any period required by applicable law during which legal claims may arise.

Orders, invoices, and accounting records: for the applicable statutory commercial, tax, and accounting retention periods.
Enquiries and quotations: for as long as necessary to respond and follow up, and subsequently for the applicable limitation periods.
Custom products: for as long as necessary to manage the commission and address potential claims.
Marketing communications: until you withdraw your consent or unsubscribe, subject to any minimal retention necessary to record and respect your preference.
Technical data and cookies: for the periods specified in the Cookie Policy and the settings of the tools used.

When data is no longer necessary, we will delete it or restrict its processing in accordance with applicable law.

5. Who we share your data with

ARTNUEVO does not sell your personal data. To operate the store and provide our services, certain providers may access personal data to the extent necessary to perform their functions.

These may include:
E-commerce platform and website hosting provider: the provider used to operate the online store.
Payment providers: the entities and platforms processing transactions through the payment methods selected at checkout.
Shipping and logistics providers: to prepare, deliver, and track orders.
Email and communications providers: to manage customer messages and, where applicable, marketing communications.
Invoicing and accounting providers: to issue invoices and meet tax and accounting obligations.
Hosting, security, analytics, and advertising providers: only where used and as permitted by applicable law.
Tax or accounting advisers: where necessary to manage ARTNUEVO’s legal and administrative obligations.

These providers process personal data according to their roles, applicable instructions, and relevant contractual arrangements. We may also disclose data to public authorities, courts, or other bodies where required by law. Before this policy is published, the specific provider list must be updated to reflect the services actually used by ARTNUEVO.

6. International data transfers

Some technology providers may process personal data outside the European Economic Area. Where international transfers take place, ARTNUEVO will implement the safeguards required by the GDPR. These may include a European Commission adequacy decision, approved standard contractual clauses, or another legally valid transfer mechanism. You may request further information about the safeguards applicable to a specific transfer using the contact details in Section 1.

7. Your rights

Under applicable data protection law, you may exercise the following rights:
Access: find out whether we process your data and obtain a copy.
Rectification: request correction of inaccurate or incomplete information.
Erasure: request deletion of your data where the legal requirements are met.
Objection: object to certain processing activities, particularly those based on legitimate interests or carried out for marketing purposes.
Restriction: request that we restrict processing in the circumstances provided by law.
Data portability: receive certain data in a structured format and request its transfer where the legal requirements are met.
Withdrawal of consent: withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, email info@artnuevo.com and specify the right you wish to exercise. If we have reasonable doubts about your identity, we may request additional information strictly necessary to verify it. We will respond within the applicable legal deadline, which is generally one month. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es or with the competent data protection authority, as applicable. If you no longer wish to receive marketing communications, you may use the unsubscribe link included in those communications, where available, or contact us directly.

8. Children

The online store is not specifically directed at children. Purchases must be made by individuals who have the legal capacity to enter into a contract or with the involvement of their legal representatives where required. If you believe that a child has provided us with personal data in circumstances that do not comply with applicable law, please contact us so that we can review the situation and take the necessary steps.

9. Data security

ARTNUEVO implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. Access to personal data is restricted to those who need it to perform their duties. Where appropriate, we also use external providers to host, secure, and operate the store. No system can guarantee absolute security. We therefore recommend protecting your access details and avoiding the transmission of confidential information through insecure channels.

10. Changes to this policy

ARTNUEVO may update this Privacy Policy when necessary due to legal, technical, or operational changes. The current version will be available on this page and will state its update date. Where a change requires specific notification, we will inform you through appropriate means in accordance with applicable law.